Refund policy

Return & Refund Policy

At LummiVibez, every product is made to order especially for you. Because our products are produced individually after an order is placed, we generally do not accept returns or exchanges for buyer’s remorse, incorrect size or color selections, or changes of mind.

We want you to be happy with your order, however, and we’ll make things right if your product arrives damaged, defective, or with a manufacturing error.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of delivery.

Please include:

• Your order number

• A brief description of the issue

• Clear photos showing the product and the problem

Once the issue has been reviewed and approved, we will arrange an appropriate replacement or refund.

You are generally not required to return a damaged or defective item unless we specifically request otherwise.

Returns and Exchanges

Because LummiVibez products are made to order, we do not accept returns or exchanges because of:

• A change of mind

• Ordering the wrong size

• Selecting the wrong color or product variation

• Personal preference regarding fit, style, or color when the item received matches the order placed

Please review product descriptions, available colors, sizing information, and your order details carefully before completing your purchase.

Personalized or Customized Products

Personalized, customized, and made-to-order products cannot be returned or exchanged due to buyer’s remorse or an incorrect customer-provided selection.

If a personalized or customized product arrives damaged, defective, or with a manufacturing error, please contact us within 30 days of delivery so we can review the issue.

Please carefully review all personalization information before submitting your order. LummiVibez is not responsible for errors in personalization information submitted by the customer.

Because our products are made to order and may enter production shortly after an order is placed, we cannot guarantee that an order can be changed or canceled once it has been submitted.

If you need to request a change or cancellation, contact us as soon as possible. If production has not yet begun, we will do our best to accommodate the request.

Product Appearance

Colors may appear slightly different depending on your screen, device, lighting, and product material.

Embroidered and printed products may also have minor variations in placement or appearance resulting from the production process. These minor variations are not considered defects when they fall within normal production tolerances.

When a refund is approved, it will be issued to the original payment method used for the purchase.

Please allow additional time for your bank or credit card company to process and post the refund after it has been issued.

If your order appears to be lost, significantly delayed, or marked as delivered but cannot be located, please contact us as soon as possible with your order number so we can investigate the shipment.

Please make sure your shipping address is complete and accurate when placing your order.

Contact Us

If there’s a problem with your order, please contact us through the contact information provided on our website.

We’re a small independent brand, and we want every LummiVibez customer to receive the product they expected. If something genuinely goes wrong with your order, give us the opportunity to help make it right.